Class size

Generally, the minimum class size is five and the maximum is twelve. However, in special circumstances and depending on the needs of the course, Ositos Cool reserves the right to open a course to include an additional student. We encourage students to register early. Ositos Cool reserves the right to cancel courses for which fewer than five students have registered.

Cancelled Classes

Students registered in a cancelled course that has not commenced will be  notified and may choose to either receive a full refund or transfer to another course, providing it is not full, of the same price. If the cancellation is during the course you are only responsible for payment for the classes up until and including the last day of class prior to closure.

Instructors and class groups

Teachers are not assigned to their classes until the week prior to the beginning of each session. If a class is split, we cannot guarantee that students and their former classmates will be placed into the same section. Ositos Cool reserves the right to reassign teachers after a course has started.

Attendance

Attendance is the student’s responsibility. It is recommended that a student contact his/her teacher for homework in the case of an absence. It is possible to make up one missed class per term by attending a class in another course of the same level, subject to availability. This will have to be arranged via e-mail ositoscool@yahoo.com.au

Payment

Payment may be made by check, debit or credit card. Full payment must be received prior to the first class. Please, send an e-mail to ositoscool@yahoo.com.au to receive all the details.

Refunds

Tuition fees are refundable only if requested in writing before the second class of the course. There is a processing fee of $30 for all refunds. Refunds will be issued to all students who cancel in writing by the refund/cancellation deadline. This can be done via e-mail at ositoscool@yahoo.com.au. Cancellations by telephone are not accepted. Request for refunds received after the refund deadline will not be granted. Classes cannot be prorated or transferred to another semester or student.

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